Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: October 14, 2025
At Vynderr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our house hunting platform.
By using Vynderr, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully to understand our practices regarding your personal data.
Transparency
We are clear about what data we collect and how we use it
Security
Your data is protected with industry-standard security measures
Control
You have control over your personal information and privacy settings
1. Information We Collect
Personal Information
Account Information: Name, email address, phone number, and password when you register
Profile Details: Profile photo, bio, and preferences
Verification Documents: Government-issued ID for identity verification (for landlords and agents)
Payment Information: Billing details processed through secure third-party payment providers
Property Information
Property Listings: Address, photos, descriptions, pricing, and availability
Location Data: Geographic coordinates for property mapping and search functionality
Usage Information
Device Information: IP address, browser type, operating system, and device identifiers
Activity Logs: Pages visited, features used, search queries, and interactions with listings
Communication Data: Messages sent through our in-app chat system between users
2. How We Use Your Information
Platform Services: To create and manage your account, process transactions, and provide our core services
Matching & Search: To connect house hunters with relevant properties based on preferences and search criteria
Communication: To send you notifications about messages, listing updates, account activity, and platform news
Verification: To verify the identity of landlords and agents to maintain platform trust and safety
Improvement: To analyze usage patterns and improve our platform features and user experience
Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions
Marketing: To send promotional content about new features and services (you can opt-out at any time)
3. Information Sharing
With Other Users
Property listings and associated information are visible to all platform users
When you contact a landlord or agent, your name and contact information become visible to them
Landlords and agents' verified status and basic information are visible to house hunters
With Service Providers
Payment processors for handling transactions
Cloud hosting providers for data storage
Analytics services to understand platform usage
Communication services for email and SMS notifications
Legal Requirements
We may disclose your information if required by law, court order, or government request
To protect our rights, property, or safety, or that of our users or the public
In connection with a merger, acquisition, or sale of assets (users will be notified)
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls
All payment information is processed through PCI-DSS compliant payment providers
We use SSL/TLS encryption to protect data transmission between your device and our servers
Regular security audits and updates to protect against vulnerabilities
Employee access to personal data is restricted and monitored
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security
5. Your Rights and Choices
Access and Correction
You can access and update your account information at any time through your profile settings
Request a copy of your personal data by contacting our support team
Deletion
You can delete your account at any time from your account settings
Upon deletion, we will remove your personal information, though some data may be retained for legal compliance
Marketing Opt-Out
Unsubscribe from marketing emails using the link in any promotional email
Disable push notifications through your device settings or app preferences
Data Portability
Request a copy of your data in a machine-readable format
6. Cookies and Tracking
Essential Cookies: Required for platform functionality, authentication, and security
Analytics Cookies: Help us understand how users interact with our platform to improve services
Preference Cookies: Remember your settings and preferences for a better experience
You can control cookie preferences through your browser settings, though some features may not work properly if cookies are disabled
For more details, please see our Cookie Policy
7. International Data Transfers
Vynderr is based in Kenya, and your data is primarily stored on servers located in Kenya
We may transfer data to service providers in other countries for processing and storage
When we transfer data internationally, we ensure appropriate safeguards are in place
By using our platform, you consent to the transfer of your information to countries outside your residence
8. Children's Privacy
Vynderr is not intended for users under the age of 18
We do not knowingly collect personal information from children
If we discover that we have collected information from a child, we will promptly delete it
If you believe a child has provided us with personal information, please contact us immediately
9. Data Retention
We retain your personal information for as long as your account is active
After account deletion, we may retain certain information for legitimate business purposes or legal compliance
Property listings may be archived for historical purposes but will not be publicly visible after removal
Communication logs are retained for up to 2 years for dispute resolution purposes
Payment records are kept as required by tax and financial regulations
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
We will notify you of material changes via email or through a prominent notice on our platform
Your continued use of Vynderr after changes are posted constitutes acceptance of the updated policy
We encourage you to review this policy periodically
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: privacy@vynderr.com
Address: Nairobi, Kenya
Data Protection Officer: dpo@vynderr.com
We will respond to your inquiry within 30 days
Your Privacy Rights
We respect your rights under applicable data protection laws. You have the right to access, correct, delete, or restrict the use of your personal data. You also have the right to data portability and to object to certain processing activities.
To exercise any of these rights or if you have concerns about how we handle your data, please contact our Data Protection Officer at dpo@vynderr.com